About Us,
Merlux Chauffeur Services
Welcome to Merlux — Melbourne’s trusted provider of high-end private transport and chauffeured tour experiences. Whether you need a premium airport transfer, a stylish ride to an event, or a luxury tour of Victoria’s top destinations, we redefine how you travel with comfort, style, and care.
How doesit work?
Create Your Route
Enter your pickup and drop-off locations, or simply choose the number of hours you'd like to reserve a car and driver
Choose Your Ideal Vehicle
Select from our premium fleet of Mercedes-Benz sedans, SUVs, vans, or luxury sprinters — tailored to your passenger count and luggage needs.
Book Your Chauffeur
Confirm your booking through our website, mobile app, or by contacting our friendly customer support team.
Receive Instant Confirmation
You’ll receive an email or notification with all the booking details, including your selected vehicle, trip summary, and contact info
Our Services
What We Offer
we’re here to
all your questions
1. How do I book a chauffeur service?
You can book directly through our website, mobile app, or by contacting our customer support. Choose your pickup location, drop-off, vehicle type, and travel details.
2. What areas do you service?
We operate across Melbourne and greater Victoria, including the CBD, South Yarra, Geelong, Mornington Peninsula, Dandenong, and all major airports.
3. Are your prices fixed?
Yes, our pricing is transparent with no hidden charges. You’ll see the fare upfront, including any extras like child seats or extended hours.
4. Can I choose my vehicle type?
Absolutely. Our fleet includes Mercedes-Benz sedans, SUVs, vans, and luxury sprinters. You can choose the vehicle that best fits your group size and luggage.
5. Do you offer chauffeur services for tours and events?
Yes! We provide private chauffeured tours to top destinations like the Great Ocean Road, Yarra Valley, and Phillip Island, as well as event transfers and VIP services.
6. What happens if my flight is delayed?
No worries — we track your flight in real-time and adjust your pickup accordingly. One hour of complimentary wait time is included for airport pickups.
7. Are your drivers licensed and insured?
Yes, all our chauffeurs are fully licensed, background-checked, and professionally trained. Our vehicles are VHA-approved, insured, and maintained to top standards.
8. Do you provide child seats?
Yes, we offer child seats for all age groups at an additional cost. Simply select the seat type and quantity during the booking process.
9. Is last-minute booking available?
We operate 24/7. While we recommend booking in advance, we do accommodate last-minute requests whenever possible based on availability.
10. Can I cancel or modify my booking?
Yes, you can modify or cancel your booking within the permitted time frame. Please refer to our cancellation policy or contact support for details.
Travel in Comfort
Wherever You Are
Wherever your destination in Victoria, Merlux is ready to take you there in luxury and style. Contact us today to book your private chauffeur.
Quick Links
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