Merlux Chauffeur
DRIVEN BY CLASS, DRIVEN BY LUXURY
Merlux Chauffeur
DRIVEN BY CLASS, DRIVEN BY LUXURY

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For any inquiries related to our services, please refer to our FAQ page, where you will find comprehensive answers to your questions. Our FAQ section is designed to help you navigate through common concerns and provide clarity on our offerings.

What services does Merlux Chauffeur offer?
Merlux Chauffeur provides a range of luxury private transfer services, including airport transfers, executive and corporate hire, special event transfers (weddings, parties, etc.), private tours, and general point-to-point transfers across Melbourne and surrounding areas.
How can I book a Merlux Chauffeur service?
You can book easily online through our website's 'Book A Ride' form, by calling us, or by emailing our booking team. We offer 24/7 booking availability.
Is there a minimum notice period for booking a chauffeur?
While we recommend booking as far in advance as possible to ensure vehicle availability, especially for special events, we also accommodate last-minute bookings subject to vehicle availability.
Can I modify or cancel my booking?
Yes, modifications and cancellations are possible. Please refer to our detailed Cancellation Policy on the website for specific terms and notice periods required to avoid cancellation fees.
Do you offer corporate or executive accounts?
Yes, we offer tailored corporate accounts with streamlined booking, billing, and priority services for businesses requiring regular executive transport. Please contact us for more details.
How is the price of my ride calculated?
Our pricing is based on factors such as the vehicle class selected, distance, transfer type (e.g., airport vs. hourly hire), and the time of travel.
Do you have transparent pricing, or are there hidden fees?
We are committed to Transparent Pricing. The price you are quoted is the final price, with no hidden fees for tolls, waiting time (within reasonable limits for airport pickups), or standard luggage.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), and direct bank transfers for corporate clients. All payments are processed securely.
When is payment required for a booking?
Payment is typically required at the time of booking to confirm your reservation, especially for online bookings. Corporate account holders may have different payment terms.
Is gratuity included in the fare?
No, gratuity is not included in the fare. Tipping your chauffeur is entirely at your discretion.
Which airports do you service in Melbourne?
We provide luxurious airport transfers to and from all major airports serving Melbourne, including Melbourne Airport (MEL), Avalon Airport (AVV), and private jet terminals.
How will I find my chauffeur at the airport?
Your professional chauffeur will meet you inside the terminal with a personalised name sign, either at the designated chauffeur waiting area or just outside customs/baggage claim, depending on the arrangement.
Do you track my flight in case of delays?
Yes, we monitor all incoming flight schedules in real-time. We will adjust the pickup time, accordingly, ensuring your chauffeur is there when you land
Is there a charge if my flight is delayed?
We offer a complimentary waiting time grace period after the flight lands (typically 60 minutes for international and 30 minutes for domestic arrivals) to account for customs and baggage collection.
Are your chauffeurs professionally certified?
Yes, all Merlux chauffeurs are highly trained, experienced professionals who are VHA-certified (Victorian Hire Car) and adhere to the highest standards of safety and discretion.
What safety measures are in place for passengers?
Our top priorities are your comfort and safety. This includes regular maintenance of our premium fleet, full compliance with road and safety regulations, and ensuring all chauffeurs are fully licensed and VHA-certified.
Can I request a specific chauffeur for my ride?
You may request a specific chauffeur, and we will do our best to accommodate the request based on their availability.
What type of vehicles are in the Merlux fleet?
Our fleet consists of a range of premium luxury vehicles including Mercedes S-Class, Mercedes E-Class, Mercedes GLE-Class SUVs, and Mercedes V-Class Vans/People Movers.
How many passengers can each vehicle accommodate?
Vehicle capacity varies: Sedans accommodate 2-4 passengers, Luxury SUVs accommodate up to 4 passengers, and our Vans/People Movers can accommodate up to 6-7 passengers. Full details are on our 'Our Fleet' page.
Are child seats available?
Yes, child seats and booster seats are available upon request. Please specify the age and size of the child/children when making your booking
Is smoking permitted in your vehicles?
No, for the comfort and safety of all our clients, all Merlux Chauffeur vehicles are strictly non-smoking.
Can I request special amenities, such as water or specific music?
We provide complimentary bottled water in all vehicles. You can include specific requests for music or other reasonable amenities in the 'Special Instructions' section of your booking.
Do you offer services outside of the main Melbourne CBD area?
Yes, we service the greater Melbourne area and surrounding regions, including popular locations for airport transfers and special event hire such as Berwick, Camberwell, Box Hill, and the Mornington Peninsula.
What happens if I leave an item in one of your vehicles?
Please contact us immediately with details of your ride and the lost item. Our chauffeurs are diligent, and we will do our utmost to locate and arrange the return of your belongings.
25. How can I provide feedback about my Merlux Chauffeur experience?
We value your feedback! You can email us directly through the 'Contact Us' page or leave a review on Google/social media

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